Delivery | Returns & Exhange
If for any reason you are not entirely satisfied with your purchase at www.kutnia.com, you have the possibility of returning the products to us. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge. You have 14 days to return your order, beginning from the day you (or another person assigned by you) received it.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The new size/color will be dispatched as soon as we have received the article that is to be exchanged. Kutnia.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Kutnia customer care team via email at firstname.lastname@example.org including their order number.
Item/s that will not match Kutnia’s return policy will not be taken into consideration and send back to the customer at his own cost.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.